领导力发展

This course validates the students interpersonal and business skills by providing the necessary work to prepare for the certification exam to earn the 认证服务专员 Certification. The exam is the final exam for the course and certifies the student's ability to work with customers. 本课程探讨沟通技巧, 政策和程序手册, 记录保存和绩效评估. Focus on teams and proper functioning roles within teams in a company setting that values ethical actions in the workplace and respect for the customer and fellow workers. 解决问题, interpersonal relationships and sales and marketing skills will be honed throughout this course. Successful students will be able to represent themselves with a national certification that illustrates their understanding of the skills necessary for the service and manufacturing industry as an employee or employer.

This course is designed for learners to develop knowledge and skills in all aspects of the writing process. Planning, organizing, writing, editing and revising are applied through a variety of activities. 学生将分析读者和目的, 使用研究元素, 并使用标准准则格式化文档. Individuals will develop critical reading skills through analysis of various written documents.

在本课程中，学生将探索盖特威技术学院社区. 他们考察大学的资源和服务, 调查导致学业成功的技能, 确定实现教育和个人目标的策略.

在领导力发展方面, the learner applies the skills and tools necessary to fulfill his/her role as a modern leader. Each learner will demonstrate the application of: evaluating leadership effectiveness and organization requirements, 运用个人和群体激励策略, 执行任务和目标, 遵守道德行为, 培养个人领导风格和适应能力, 理解权力的影响, 促进员工发展, coaching, 管理变更, 有效地解决冲突.

在监督, the learner applies the skills and tools necessary to perform the functions of a frontline leader. Each learner will demonstrate the application of strategies and transition to a contemporary supervisory role, 包括日常运作, analysis, 代表团, 控制, staffing, leadership, 解决问题, 团队技能, motivation, 和培训.

多样性和变革管理, the learner applies the skills and tools necessary to implement and maintain a diverse work environment which values change. Each learner will demonstrate the application of: assessing the current extent of diversity in the workplace; analyzing the effect of perceptions, attitudes, biases, and organizational culture on diversity; dealing with barriers; changing management strategies, processes, and reactions; measuring progress; and celebrating success.

This course establishes a foundation for development of employee effectiveness by focusing on the supervisor's role in understanding, 沟通, 实施组织政策. 涵盖的组织主题包括:员工招聘, training, 绩效管理, 合同合规, 就业法, 员工援助计划, 以及影响导师工作小组的相关话题.

“监事的法律问题, the learner applies the skills and tools necessary for a supervisor to effectively function in today's legal work environment. Each learner will demonstrate the application of legal practices in both union and nonunion environments, 对美国经济增长影响的分析.S. 就业法，全球经济的影响，以及上诉程序. Students will also learn to deal with harassment and privacy issues and summarize legal issues facing contemporary supervisors.

This course is intended to develop analytic reasoning and the ability to solve quantitative problems. 要涵盖的主题可能包括:建设 & interpretation of graphs; descriptive statistics; geometry & spatial visualizations; math of finance; functions and modeling; probability; and logic. 正确使用单位和尺寸, estimates, 数学符号, 可用的技术将贯穿整个课程.

请填写801-196口头/人际沟通或801-198演讲. 这仅供参考. 一旦你注册了你的课程，你可以从你的时间表中删除这个块.

Race, Ethnic, and Diversity Studies is a course that draws from several disciplines to reaffirm the basic American values of justice and equality by teaching a basic vocabulary, 移民和征服的基本历史, 跨文化交际原则, 法律责任, and the value of aesthetic production to increase the probability of respectful encounters among people. 除了分析多元文化背景下的多数/少数民族关系, 关于年龄歧视的话题, sexism, 性别差异, 性取向, 残疾人士, 以及《澳门金沙网址》(ADA). 从全球和比较的角度研究民族关系.

本课程提供对伦理思想理论基础的基本了解. 不同的伦理观点将被用来分析和比较相关问题. 学生将批判性地评估个人, social, and/or professional standards of behavior and apply a systematic decision-making process to these situations.

本课程向学生介绍心理学的一些主要理论和主题, 包括行为的生理基础, 人格和学习理论, memory, 意识状态, stress, 研究方法, 情报, 人类发展, 精神病理学, 以及社会行为.

This course is designed to examine the role of the supervisor in assisting an organization to produce a quality product or service. 质量的意义和好处, 质量成本, 如何与客户互动, 以及用于持续改进的问题解决工具.

《主管的个人技能, 学习者运用必要的技巧和工具来处理时间管理, stress, 以及对主管的相关挑战. 每位学员将演示时间管理技巧的应用, 个人规划, 持续学习, 重视他人的权利和责任, 有效的沟通, 自信, 有效地应对压力.

在工作场所的安全, the learner applies the skills and tools necessary to provide a safe and secure work environment. 每位学员将演示安全意识的应用, 联邦/州/当地合规, 事故调查和记录, 人际关系技巧, 安全方向, 检查, 风险分析, 工作场所暴力问题, 药物滥用, 健康危害, 急救和心肺复苏术, 消防和电气安全, 应急准备, 以及与外部机构的联络.

在团队建设和解决问题方面, the learner applies the skills and tools necessary to facilitate problem solving in a team environment. 每个学习者将展示小组工作的好处和挑战的应用, 团队中必要的角色, 团队发展阶段, 解决问题的不同方法, consensus, 问题定义的系统过程, 数据采集, analysis, 开发替代解决方案, 解决方案实现, 和评估.

学习会计的实用方法. Basic accounting practices and procedures are explained with particular emphasis on the transactional effect on the income statement and balance sheet. Other areas covered include adjusting and closing entries; accounting for cash, 包括银行对账单和工资核算.

在本课程中, students apply their knowledge and skills acquired through participation in the 领导力发展 Program. 学生研究商业管理和项目管理. 他们检查基本的财务报告和员工的管理. They apply leadership skills to change management and conflict resolution related to both individual employees and teams. 完成课程后, students will be ready to take the Certified Service Manager Certification exam to illustrate their acquisition of supervisory skills for the service and manufacturing industries.

请填写196-133谈判或196-188项目管理. 这仅供参考. 一旦你注册了你的课程，你可以从你的时间表中删除这个块.

This course is designed to acquaint students with the specialized vocabulary and problems encountered in manufacturing management. Tools and techniques for solving production process problems are presented with an emphasis on quality and productivity.